FAQs

MRVIVA Frequently Asked Questions

Products & Quality

1.What is MRVIVA?

MRVIVA is a modern smokeless nicotine product brand that focuses on providing a smokeless, convenient, and discreet way to consume nicotine. Its primary product is nicotine pouches, suitable for various scenarios such as meetings, travel, or private settings.

2.How to use the MRVIVA nicotine pouchs?

Peel off the side label and open the lid of the container.

Take one nicotine pouch out of the box.

Place the pouch between your upper lip and gums, adjusting it gently to a comfortable position.

Wait for 1-2 minutes to allow the nicotine to start releasing gradually.

The pouch can be used for up to 40 minutes. After use, dispose of the pouch in the designated waste compartment at the top of the container.

3.Where is the MRVIVA nicotine pouchs applied?

MRVIVA nicotine pouches are designed for users who prefer a discreet and smokeless nicotine experience. They can be applied in various scenarios where traditional smoking or vaping may not be suitable. These include weddings, flights, meetings, or even on your first date. The pouches are popular among modern nicotine users in Europe, who are replacing cigarette packs with MRVIVA for a more versatile and convenient experience.

4.Who should not use MRVIVA nicotine pouches?

MRVIVA nicotine pouches should not be used by:

Minors under the age of 18.
Individuals allergic to nicotine.
People with the following medical conditions:

   Heart disease or cardiovascular conditions.

  High blood pressure.

   Moderate to severe liver or kidney disease.

   Duodenal or gastric ulcers.

   Diabetes.

   Hyperthyroidism.

  Pheochromocytoma (a rare tumor of the adrenal gland).

It is always recommended to consult a doctor if you have health concerns before using nicotine products.

5.How long do the effects of MRVIVA nicotine pouches last?

The effects of MRVIVA nicotine pouches are designed to last up to 1 hour. However, the duration can vary depending on the individual user. Most users enjoy the pouches for approximately 30 to 50 minutes.

6.Can I chew my MRVIVA nicotine pouchs?

No, MRVIVA nicotine pouches are not designed to be chewed. They are intended to be placed between your upper lip and gums to allow the nicotine to be absorbed. However, if you accidentally chew it, the pouch and its food-grade ingredients are not harmful to adults in small amounts. If you feel unwell after chewing or swallowing a pouch, please contact your doctor.

7.When does the MRVIVA nicotine pouchs expire?

MRVIVA nicotine pouches typically have a shelf life of up to two years. For the best experience, it is recommended to use them before the “best before” date printed on the package. While there is no harm in using the pouches after this date, the flavor and nicotine experience may be less effective.

8.Does MRVIVA have an age-restriction for purchase?

Yes, MRVIVA nicotine pouches contain nicotine and are strictly available for purchase only by individuals aged 18 or older. This restriction complies with legal requirements to prevent underage use.

9.Can You Swallow Spit from MRVIVA Pouches?

Yes, you can swallow your saliva while using MRVIVA nicotine pouches. The nicotine and other food-grade ingredients in the pouch are not harmful to adults if consumed in small amounts. However, swallowing saliva during use may irritate your throat over time. Whether you choose to swallow your saliva or not is a matter of personal preference. Some users avoid it due to the taste or discomfort, while others prefer it because it may increase nicotine absorption.

10.How Many Nicotine Pouches Can I Consume?

Most users consume about half a can of nicotine pouches per day, which is approximately 8-12 portions. However, this number can vary greatly depending on factors like age, weight, health, and individual nicotine tolerance. Some users consume more or less than the average.

If you feel nauseous, dizzy, or experience trouble sleeping, it may indicate that you are using too many pouches. Listen to your body and adjust your usage as needed. If you have concerns, consult a healthcare professional.

11.Does MRVIVA need to be refrigerated？

No, MRVIVA nicotine pouches do not need to be refrigerated. They should be stored at normal room temperature and humidity for optimal freshness. Avoid exposing them to high temperatures or high humidity for extended periods, as this may reduce their effectiveness.

12.What is the packaging and shelf life of MRVIVA nicotine pouches?

Packaging:
MRVIVA nicotine pouches are sealed in specialized packaging designed to maintain freshness and ensure product quality during storage and transportation.

Shelf Life:
The general shelf life of MRVIVA nicotine pouches is 1-2 years, depending on the specific product. To enjoy the best experience, use the pouches before the “best before” date printed on the packaging. After this date, while the product is still safe to use, its flavor and nicotine effectiveness may diminish.

13.What are the core features of MRVIVA?

The core features of MRVIVA include:

Premium Quality: MRVIVA nicotine pouches are manufactured to the highest European standards, ensuring superior quality and consistency.

Luxury Experience: Designed for users who value high-end living, MRVIVA offers an exceptional and refined experience.

Variety of Flavors: A wide selection of flavors is available to cater to diverse preferences, from refreshing mint to unique fruity blends.

Sealed Packaging: Advanced sealing technology ensures maximum freshness and effectiveness of the product.

Elegant Design: The packaging is not only functional but also reflects the aesthetics of a premium brand, providing both practicality and sophistication.

Eco-Friendly Approach: MRVIVA embraces an environmentally conscious packaging design, reducing waste while maintaining a high-quality user experience.

Shipping & Services

1.How will my order be shipped?

Professional Packaging: Your order will be shipped using high-quality professional packaging to ensure that the products remain intact during transit.

Fast and Reliable Shipping: We partner with international and local logistics providers like DHL and UPS to offer fast and reliable delivery services.

Worldwide Delivery: We offer global shipping services and select the most optimal shipping method based on your location.

Privacy Protection: The packaging is discreet, with no branding, to ensure your purchase information remains confidential.

Tracking Service: Once your order is shipped, you will receive a tracking number to monitor the delivery status in real time.

2.To which countries do we deliver goods?

We deliver products throughout Europe and many other countries. Our logistics network ensures efficient and reliable shipping to meet customer needs. For specific destinations, please check during checkout or contact our customer support team.

3.How long does delivery take?

It usually takes about one week to prepare samples, and shipping generally takes 7-14 business days. For remote areas, delivery may take longer. Once your order is shipped, you will receive an email with a tracking number to monitor your package in real time.

4.Is it legal to ship to these countries?

We strictly adhere to the regulations of each country and region to ensure that all shipped products comply with the destination’s legal requirements. Before placing an order, we recommend checking the policies and regulations of your country or region regarding the product. If you have any questions, please feel free to contact our customer service team for assistance.

5.What should I do if my package is damaged?

Your product is equipped with an inner protective film in addition to the outer packaging. If the outer packaging is damaged, please check the product inside to see if it is affected. If the product is undamaged, you can still use it as normal. If the product is damaged, please contact our customer service immediately upon receipt. Our team will verify the issue promptly and respond to your email as quickly as possible. We are committed to continuously improving the customer experience and doing our utmost to prevent such incidents.

6.Will I receive a tracking number for my order?

Yes, after your order is shipped, you will receive an email containing a tracking number. You can use this tracking number to monitor the delivery status of your package in real time on the logistics provider’s website. If you do not receive a tracking number, please feel free to contact our customer service team for assistance.

7.What payment methods are supported?

We support a variety of secure and convenient payment methods, including:

Credit/Debit Cards: Accepting major cards such as Visa, MasterCard, and American Express.

PayPal: Ideal for users looking for fast and secure online payments.

Bank Transfer: Suitable for large orders, though it may require additional processing time.

Local Payment Options: Depending on your country or region, we may also support local payment platforms such as Klarna, iDEAL, and others.

Please check the available payment options during checkout. If you experience any issues with payment, feel free to contact our customer service team.

8.What should I do if my nicotine pouches are faulty?

If you receive faulty nicotine pouches, please follow these steps:

Check the Issue: Verify the nature of the fault, such as damage, leakage, or missing items.

Take Photos: Capture clear images of the faulty product as proof.

Contact Customer Service: Email or call our customer service team immediately, providing your order details and the photos.

Resolution: Once verified, we will offer a replacement, refund, or an alternative solution based on your preference.

We are committed to ensuring customer satisfaction and will resolve the issue promptly.

9.What is NOT covered by the MRVIVA Warranty Policy?

The MRVIVA Warranty Policy does not cover the following:

Damage Caused by Misuse: Any damage resulting from improper use, handling, or storage of the product.

Normal Wear and Tear: Gradual wear and tear from regular usage is not covered.

Tampered Products: Products that have been altered, repaired, or modified by unauthorized parties.

Improper Storage: Issues caused by exposure to extreme heat, humidity, or other adverse environmental conditions.

Expiration-Related Issues: Products used after their expiration date or beyond their intended shelf life.

If you have any questions about your warranty eligibility, please contact our customer service team for further assistance.

10.What does the MRVIVA warranty cover?

The MRVIVA Warranty Policy covers the following:

Manufacturing Defects: Any defects in materials or workmanship present at the time of purchase.

Damaged Products Upon Delivery: If your product is damaged during shipping, we will replace or refund it after verification.

Incorrect Items Delivered: If you receive the wrong product, we will arrange a replacement or refund.

Defective Functionality: If the product does not function as advertised under normal use conditions.

To claim warranty coverage, please contact our customer service team with proof of purchase and details of the issue.

11.Can I enjoy after-sales services on the official website if I buy MRVIVA products from other channels?

To enjoy after-sales services on the official MRVIVA website, the following conditions apply:

Authorized Sellers Only: After-sales services are available for products purchased from MRVIVA’s official website or authorized resellers.

Proof of Purchase: You will need to provide a valid proof of purchase, such as an invoice or receipt, from an authorized channel.

Warranty Terms Compliance: The product must meet the warranty policy terms, including being within the warranty period and free from exclusions.

If you purchased MRVIVA products from unauthorized channels, we cannot guarantee after-sales services. Please contact us if you have any questions.